Privacy Policy
Your privacy is important to us. This policy explains how AlelouyaTV collects, uses, and protects your personal information.
Last Updated: December 11, 2024
Information We Collect
Personal Information
When you create an account, subscribe to our newsletter, or contact us, we may collect personal information such as your name, email address, and contact preferences. This information is used solely to provide you with our services and communicate important updates about AlelouyaTV.
Usage Data
We automatically collect certain information about how you interact with our platform, including your IP address, browser type, device information, pages visited, and viewing preferences. This helps us improve our service and personalize your experience.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser preferences.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve AlelouyaTV services, including streaming content, personalizing recommendations, and ensuring platform security.
Communication
With your consent, we may send you newsletters, prayer updates, event notifications, and important service announcements. You can opt out of promotional communications at any time.
Analytics and Improvement
We analyze usage patterns to understand how viewers engage with our content, identify technical issues, and make improvements to our platform and programming.
Information Sharing
Third-Party Services
We may share information with trusted service providers who assist us in operating our platform, such as hosting services, analytics providers, and email delivery services. These partners are contractually obligated to protect your information.
Legal Requirements
We may disclose your information when required by law, to protect our rights, or to comply with legal processes such as court orders or government requests.
Ministry Partners
We do not sell or rent your personal information to third parties. Any sharing with ministry partners requires your explicit consent.
Data Security
Protection Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
Your Rights
Access and Control
You have the right to access, update, or delete your personal information at any time. You can manage your account settings or contact us to exercise these rights.
Opt-Out Options
You can opt out of promotional emails, push notifications, and certain data collection practices through your account settings or by following unsubscribe links in our communications.
Data Portability
Upon request, we can provide you with a copy of your personal information in a structured, commonly used format.
Children's Privacy
AlelouyaTV is committed to protecting the privacy of children. Our services are designed for general audiences and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent.
If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information from our systems.
Questions About Privacy?
If you have questions or concerns about our privacy practices, please don't hesitate to contact us.
Email: privacy@alelouya.tv
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a notice on our website or sending you an email.